Ravi Bhardwaj
Client Services|| Account Management|| Client Relationship Management|| Operations Management|| Business Growth|| Content Moderation|| Trust and Safety||AI and ML Data Operations
- Role
- Senior Director Client Services at TaskUs
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Ravi Bhardwaj
A seasoned professional with a proven track record of success in the outsourcing/offshoring industry,offering 17+ years of experience. Adept at driving client engagement, revenue growth, cost optimization,and process improvement. Instrumental in end-to-end operations management, RFP/RFI/tender/proactivedeals, and business transitions. I have 3 years of experience as Director of Client Services, leading a business aligned with over 4500employees in the Technology, Information, and Internet industries, including Content Moderation, Trust & Safety and AI (Gen AI and LLM). Over 13 years of extensive domain and operational expertise in the energy/utilities, manufacturing, andtelecom industries, with experience leading a business unit of employees. Proven success inmanaging various large, medium, and small-scale operational projects.
Experience
Senior Director Client Services
Sep 2025 — Present · Indore, IN
Client-centricity coupled with problem-solving - Take primary responsibility for the client and act as internal client owner within assigned Business. Ensuring to Become the reliable point of contact for Clients to further strengthen relationships.*Land, adopt, expand, renew - Mapping client business needs and Farming for expansion opportunities by Gaining insights into client\'s business opportunities while linking how our solutions and services offerings can add value.*Keeping Client retention and expansion as Priority#1, being Responsible for Account Management, Portfolio reporting and issue resolution ownership.*Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and stay ahead of trends. Quick learner to understand any new Business and solutions.*Customer Experience transformation through Robotic Process Automation, Transformation Solutions and Analytics.*Manage/Host Business Reviews (WBR/MBR/HBR) with Clients to ensure Governance on Operations and Periodically connect with Clients 1:1 to gauge Client Sentiments.*Managing P&L effectively for the Business, through Revenue enhancement and Cost Optimization.*Ensure No Revenue Leakage by Ensuring all SLA/KPI Targets are monitored with help of structured reporting and Delivered as per Clients targets.*Managing Transition of any new Line of Business or opportunity, basis the RFPs ongoing and proactive pitches.*Change Management - Work closely with Clients project team and Engage internal Change and Cross functional teams to align the Change being delivered on Time and as per commitment.*Natural Team Player - Work Collaboratively and Partner with all Cross functional Team and Operations to deliver as per Clients demand and Expectations.* Performance and SLA/KPI management for all SOW mandated metrics and as per expectations from Clients.
Education
University of North Bengal (NBU)
Bachelor's degree, Business/Commerce, General
2005 — 2008
Skills
- Management
- Business Process Improvement
- Service Delivery
- Business Analysis
- Vendor Management
- Performance Management
- Team Management
- Management Information Systems (Mis)
- Business Process Outsourcing (Bpo)
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