Ravi Bajpai
Senior Associate Customer Experience @Angel One
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WORK HISTORY
Senior Associate Customer Experience @Angel One
Mumbai, IN
Conduct in-depth investigations of transactions and take appropriate actions such as transaction reversals, or escalations.* Conduct root cause analysis of quality issues and provided actionable insights to improve team and system outcomes.* Identify the opportunities and bring in efficiency and effectiveness in process.* Handle escalations queries of sub brokers related to brokerage, P&L and modifications.* Collaborate with cross-functional teams including rms and compliance to ensure quality and operational alignment.
ABOUT RAVI BAJPAI
Results-driven professional with expertise in Customer Support, Quality Analysis and Risk…
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