Ravi Arpana

Qa Consultant @Bill Gosling Outsourcing

IN

1.Audited calls and emails to ensure compliance with quality standards across internal client teams.2.Reviewed interactions of senior personnel (managers, grievance officers, trainers) and frontline agents.3.Shared daily feedback and actionable insights to drive performance improvement and process alignment.4.Collaborated with clients and internal stakeholders to implement process updates and maintain quality consistency.5.Managed stakeholder expectations by providing regular updates, reports, and data-backed recommendations.6.Supported a culture of continuous improvement through proactive quality monitoring and cross-team collaboration.

Iitm,Haryana

Bachelor of Technology, Computer Science