Ravi Arpana
QA Consultant || Customer Experience & Process Analyst ||Salesforce ||Data Visualization || People-Centric Leader
- Role
- Qa Consultant at Bill Gosling Outsourcing
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ravi Arpana
I’m a Quality Analyst with 8 years of experience across NBFC, BPO, and EdTech, including…
Experience
Qa Consultant
Feb 2024 — Present · IN
1.Audited calls and emails to ensure compliance with quality standards across internal client teams.2.Reviewed interactions of senior personnel (managers, grievance officers, trainers) and frontline agents.3.Shared daily feedback and actionable insights to drive performance improvement and process alignment.4.Collaborated with clients and internal stakeholders to implement process updates and maintain quality consistency.5.Managed stakeholder expectations by providing regular updates, reports, and data-backed recommendations.6.Supported a culture of continuous improvement through proactive quality monitoring and cross-team collaboration.
Education
Iitm,Haryana
Bachelor of Technology, Computer Science
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