Ravi Anchala

About Ravi Anchala

I’m a Software Development Manager II at PayPal with over 17 years of experience building and running software that real teams and customers depend on.I lead engineering teams that design, build, and maintain full-stack systems focused on customer experience, compliance, and operational efficiency. My background is hands-on, I’ve spent years working across backend services, frontend applications, and platform integrations using technologies like Node.js, React, Lightning Web Components, Kafka, Salesforce, and Genesys.I’ve led projects that improved customer engagement, reduced operational risk, and replaced brittle legacy systems with platforms that are easier to scale and support. I work closely with product, design, and operations teams to turn messy, ambiguous problems into clear plans and shipped results.What I care about most is building strong teams, making good technical decisions, and delivering software that actually works in production.

Experience

1. Engineering Manager

   PayPal

   Jun 2017 — Present

   Led multiple globally distributed engineering teams (20+ engineers, managers, and senior ICs) delivering customer-facing and agent-facing SaaS platforms supporting contact-center agents with uptime.Owned end-to-end delivery for high-availability APIs, agent desktop applications, and workflow automation platforms, partnering closely with Product, Customer Success, Legal, and Operations.Drove engineering execution, roadmap planning, and release management, improving on-time delivery and production stability across mission-critical systems.Led modernization initiatives that reduced platform complexity, removed vendor lock-in, and contributed to $250M+ in cumulative operational cost savings over three years.Architected and scaled a unified messaging and agent desktop platform integrating CCaaS, telephony, and enterprise systems, enabling faster feature delivery and multi-vendor flexibility.Established engineering best practices across CI/CD, observability, incident response, and SLA governance, improving reliability and deployment confidence.Applied AI and ML-driven automation to operational workflows, reducing manual effort by 40% and accelerating resolution times.Oversaw secure integrations across enterprise platforms including Salesforce, custom HR tools, and finance systems via RESTful APIs and messaging pipelines.Directed platform backlog planning, vendor collaboration, SLA governance, and project delivery across internal operational systems.Built and led a multi-layer organization including Engineering Managers and senior ICs across regions, owning hiring, performance calibration, and succession planning.

Education

• Vellore Institute of Technology

  Bachelor of Science, Computer Engineering

• Vellore Institute of Technology

  Bachelor of Engineering - BE, Computer Science

  2004 — 2008