Ravi Adithyan S R
Customer Success | SAP | Bristlecone
- Role
- Customer Success Manager at Bristlecone
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Ravi Adithyan S R
I’m a Customer Success & Implementation Manager with 4+ years of experience delivering SaaS onboarding excellence, stakeholder engagement, and retention-focused growth across EMEA, APAC, and North America. What I DoI build lifelong customer relationships and deliver measurable impact—from managing a €1M+ portfolio to training 150+ clients, boosting feature adoption by 25% and cutting support tickets by 30%. How I Do ItDeveloped automated workflows using Salesforce/SAP to track customer health and flag churn risks earlyLed data-driven upsell campaigns—boosting MRR and strengthening post-sales alignment with GTM strategyDesigned onboarding and adoption programs that consistently delivered time-to-value within 30 days Why It MattersMy global outlook, technical background, and Business Management master’s enable me to connect product strategy with customer outcomes effectively—ensuring customers realize the full value of their investment. Core StrengthsStrategic onboarding, renewal, and upsell executionCRM automation and pipeline optimization (Salesforce, SAP)Effective cross-functional collaboration with Sales, Product, and SupportLet’s connect if you\'re building a SaaS team that values customer empathy, retention-led growth, and scalable success processes.
Experience
Customer Success Manager
Jan 2026 — Present · Bengaluru, IN
Education
University of East Anglia
MSc, Business Management
SRM IST Chennai
Bachelor of Technology - BTech, Mechanical Engineering
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