Ravi Soni
Associate Account Management @Step Up For Students
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WORK HISTORY
Associate Account Management @Step Up For Students
Calgary, AB, CA
Handle customer inquiries daily as the first point of contact, ensuring prompt, accurate resolution and a high CSAT score- Recognized as a Subject Matter Expert (SME)- mentoring new hires and assisting peers with complex issue resolution and platform expertise- Consistently achieve top-tier performance in KPIs including first contact resolution, response time, and customer satisfaction- Collaborate with internal teams to escalate and resolve product-related concerns, enhancing customer retention and trust.
EDUCATION
Lambton College
Advanced Project Management and Strategic Leadership, Project Management
Gujarat Technological University (GTU)
Bachelor's degree, Electrical and Electronics Engineering
ABOUT RAVI SONI
I’m a driven and resilient Business Development Professional with experience across…
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