Raven Gates
Customer Service and Sales Manager
- Role
- Manager of Sales and Customer Service at Macy's
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Raven Gates
I’m an experienced retail management professional with a passion for creating meaningful…
Experience
Manager of Sales and Customer Service
Oct 2022 — Present · Cincinnati, OH, US
Served as the primary liaison between customers and employees, utilizing best judgment in tandem with corporate standard to mitigate conflicts that arose - Managed multi department workloads and produced results in customer service, sales, and people management- Monitored key performance indicators (KPIs) related to customer experience and sales, leveraging data to drive continuous improvement initiatives across women\'s shoes, handbags, and leased departments improving sales penetration- Developed and implemented customer experience strategies that increased customer satisfaction scores - Awarded the Diversity Equity and Inclusion Excellence Award: March 2024
Education
Kent State University
Bachelor’s Degree
2013 — 2018
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