Raven Lyles

Experience

1. Assistant Store Manager - Talent Manager

   ALO

   Sep 2021 — Present

   Achieved 50% growth to sales plan by consistently surpassing business targets through employee engagement and forward-thinking planning. Promoted professional growth and facilitated talent development of each associate to drive performance excellence in high foot traffic location. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings resulting in 4% client retention. Generated specific candidate pool for career opportunities through strategic placement of advertisements, pre-screening assessments, and conducting initial interviews. Assisted and supported multiple store locations utilizing various networking and recruiting techniques in hiring candidates of various roles. Created SOP guideline to streamline Group interview processes, assisting in effectively and efficiently examining candidate personality traits and skills before choosing top-tier talent. Directed training programs, development paths, and delivering wide variety of courses focused on elevated Sales and Service topics to enhance communication, team cohesion and group performance.

Education

• Fashion Institute of Technology

  Bachelor of Business Administration - BBA, Fashion Merchandising

Skills

• Driving Results
• Customer Service
• Time-Efficient
• Organizational Development
• Leadership Development
• Ensuring Growth Within Staff
• Business Process Improvement
• Hiring
• Customer Engagement
• Brand Development