Raven L.

Experience

1. Claims Team Manager - Total Loss

   State Farm

   Oct 2022 — Present · US

   The primary focus as a Team Manager is the development of my team and monitoring my team\'s operation. The desired results include a prompt, quality performance with high customer satisfaction, while leaning into negotiation and conflict with the intent of keeping expenses low.I receive regular praise for a solid team performance, including healthy culture with contributing employees when exposed to other leaders.Selected to serve as the hiring Team manager for Bloomington and Newark locations. The primary focus of this assignment includes a focus on external hires and internal promotion.The hiring TM role exposes me to executives and talent operations professionals in multiple departments. Recognized leaning into learning when areas of opportunity exist to clarify expectations and leadership in action to assist my peers in 2024. Praised for generating innovative ideas, which has assisted in enhancement of tools and processes.Recognized for D&I leadership, coaching style and peer influence. Selected to create and present on a cross segment initiative to leaders of all levels in 2023.Selected to be a section SPOC for D&I, and to lead a monthly topic for my direct peers. Participates in Segment D&I committee meeting, with a focus in generating monthly content for distribution at all levels. Topics include plugging into community resources, and alignment with company and cross level initiatives that support the development of all employees to their maximum potential.Selected for Front Line Leadership council in 2023.Regularly participates in and receives mentorship from executive and front line peers for the purpose of proactive continuous development.