Raven Kittler
Call Center Representative at Alorica
- Role
- Call Center Representative at Alorica
- Location
- Montgomery, AL, US
- LinkedIn followers
- 500 followers
About Raven Kittler
I have over 10 years of Administrative experience. I am also Westlaw certified. I have…
Experience
Call Center Representative
Nov 2017 — Present
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns•Maintains and updates customer information as necessary•Calmly attempts to resolve and de-escalate any issues•Escalates calls to supervisor when necessary and appropriate•Responds to requests for assistance and/or possible processing of credit card authorizations•Tracks call-related information for auditing and reporting purposes•Provides feedback reports on call issues related to downtime and/or training issues•Upsells to customers as necessary
Education
Everest University-South Orlando
Bachelor's degree, Paralegal Studies
2011 — 2018
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