Raven Chapman

About Raven Chapman

I’m a strategic operations and customer success leader who helps founders, executives, and growing teams operate smarter, scale faster, and retain customers more effectively. My background spans Executive Support, Customer Success, Operations, Project Management, and Business Development; with one consistent throughline: enablement through systems, structure, and execution. I specialize in building AI-enabled workflows, optimizing processes, and acting as a force multiplier for leadership teams.What I’m known for:* Turning complex, manual processes into automated, scalable systems* Driving customer enablement, retention, and expansion* Serving as a trusted right hand to executives* Creating clarity across operations, projects, and client journeysCore Impact Areas:Customer Success & Enablement: onboarding, lifecycle management, retention, CRM optimizationOperational Enablement: workflow design, SOPs, process automation, internal systemsProject & Program Management: cross-functional coordination, timelines, deliveryExecutive & Team Enablement: calendar strategy, communications, prioritizationBusiness Development & Growth: partnerships, lead generation, pipeline supportAI & Automation CompetenciesI actively use AI to improve productivity, decision-making, and scale:* AI-assisted workflow optimization & documentation* Automation across CRM, scheduling, reporting, and internal ops* AI tools for customer insights, content creation, and enablement assets* Productivity systems that reduce manual work and increase outputTools & PlatformsCustomer Success & CRM: Salesforce, ClickUp, NobleBiz, IntelamediaOperations & Enablement: Google Workspace, Microsoft Office, Calendly, LastPass, OktaProject & Data: Excel, Sheets, dashboards, reporting systemsMarketing & Growth: LinkedIn, Hootsuite, Instagram, content & brand enablementCurrently Open To:Executive Assistant / Chief of Staff-style roles* Customer Success Manager* Project Manager* Operations & Enablement roles* Business Development roles* Freelance / contract work: content creation, websites, LinkedIn & company branding, lead generation If you’re looking for someone who brings structure, strategy, and execution — let’s talk.

Experience

1. Customer Success Manager

   Peakpoint Lab

   Aug 2024 — Present

   Improved Retention by 20% Supported 100% Company GrowthOwned customer success strategy across high-value accounts, driving retention, expansion, and long-term partnerships.• Built and scaled client relationship strategies that reduced churn and increased lifetime value• Implemented proactive outreach initiatives that improved retention by 20%• Managed strategic accounts, identifying upsell and expansion opportunities aligned with customer goals• Created customer feedback loops that informed product improvements and roadmap decisions• Led onboarding and training to accelerate time-to-value and adoptionKnown for translating customer insights into business growth and product impact.

Education

• Capella University

  Master of Business Administration - MBA, Human Resource - HR

• Capella University

  Bachelor of Science - BS, Psychology

  2021 — 2023