Raveesh Bhasin
- Role
- Vice President - Research Analytics and Insights, Cx at Fidelity Investments
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Vice President - Research Analytics and Insights, Cx
Dec 2018 — Present
Head customer experience measurement team and programs. Using research, analytics, data science and AI to deliver actionable insights and influence strategic decisions. • Deliver customer insights that help influence and evolve business strategy • Manage and evolve a complex customer experience measurement program (1M+/yr surveys,$3M+/yr) – including data management and flows, research methodologies, survey platforms with access controls and operational excellence that support direct associate compensation • Lead a cross-functional CX team of researchers, analysts and data scientists across locations: Boston area, Westlake and Bangalore along with vendor relationships and professional services • Be a consultant and thought partner across research and data analytics to various business groups to develop their customer experience strategy by providing insights and actionable recommendations • Lead the agile transformation of a functional research team • Leverage various market research studies, internal behavioral data, statistical analysis along with text mining, digital and competitive views to develop integrated insights
Education
Atomic Energy Central School
HSC, Science
2000 — 2001
Atomic Energy Central School
SSC, Science
1989 — 1999
MIT Sloan Executive Education
Artificial Intelligence: Implications for Business Strategy Program (AI)
Goa Institute of Management
MBA, Marketing
2007 — 2009
University of Mumbai
B.E., Computers
2001 — 2005
Skills
- Competitive Analysis
- Analytics
- Brand Loyalty
- Consumer Insight
- Market Research
- Strategy
- Insight Generation
- Data Analysis
- Project Management
- Business Strategy
- Customer Surveys
- Management
- Marketing Strategy
- Team Management
- Business Analysis
- Databases
- Marketing
- Employee Loyalty
- Strategic Consulting
- Analysis
- Primary Research
- Marketing Analytics
- Brand Performance
- E-Commerce
- Secondary Research
- Crm
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