Rav Ch

About Rav Ch

Quick learner, good team player

Experience

1. Devops Technical Support Engineer

   Mirantis

   Aug 2021 — Present

   Troubleshoot and actively work on customer issues for Mirantis-managed products like Mirantis Container Runtime, Mirantis Secure registry, and Mirantis Kubernetes Engine. • This involves providing support via different mediums like email, phone, and video sessions to ensure faster resolution of issues and higher customer satisfaction.• Reproduce customer issues in test environments to detect and submit bugs to the Product and Development teams. Be one of the voices of Mirantis and channel the feedback from customers to the product teams to help stabilize the product. • Built, configured, and administered both self-managed and managed Kubernetes Clusters. • Continuously work on improving and adding to the existing documentation base in the form of Knowledge Base articles based on the troubleshooting scenarios and customer queries.• Worked on different projects related to technology and provide mentoring on certain topics to peers. • Efficiently manage critical incidents along with ticket backlog to ensure contractually obligated SLAs are met. • Utilized Kubernetes and docker for the runtime environment of the CI/CD system to build, test.• Analyzing Support case trends and customer requirements while working with the Product Teams to help enhance the product. • Worked on monitoring customer environment and customizations of Stacklight which involves (Grafana, Fluentd, Influx, Prometheus, Kibana, AlertManager, Telegraf)