Prajwal Raut

Experience

1. Quality Assurance Specialist - Complaint Management

   Procter & Gamble

   Jan 2023 — Present · Mumbai, IN

   Through Genius Consultants Ltd - Service Provider of Procter & Gamble Health LtdQA Specialist Global CCMO ( Consumer Complaint Management Organization) Analyst:• Assessed and summarized market complaints for Oral Care Products, collaborating with CCMO Business Analysts to drive consumer satisfaction across global regions. • Managed complaint files in Veeva, ensuring timely information flow and escalation to reduce complaints and enhance consumer experience. • Submitted detailed reports on regulatory cases to Global Leaders. • Partnered with CCMO product returns coordinator and Plant investigators to process product returns. • Prepared and discussed Technical Assessment of Malfunctions with cross-functional teams (RA, Risk, Human Hazard, MPD, R&D). • Conducted medical device reporting to GSSA in accordance with US FDA 21 CFR 803 and Form e3500A. • Responsible for reviewing the complaint files for compliance & completeness as per the quality management system and CCMO work instructions. • Investigated corporate non-conformance.• Performed QAT Assessments (Internal Audits).• Supported in SOP/WI drafting and APQR preparation.

Education

• Vivekanand Education Societys College of Pharmacy Sindhi Society Chembur Mumbai 400 071

  Master of Pharmacy (Quality Assurance)

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Diploma, Pharmacy

• Vivekanand Education Societys College of Pharmacy Sindhi Society Chembur Mumbai 400 071

  Bachelor of Pharmacy - BPharm, Pharmacy

  2017 — 2020

• PTVA's Sathaye College

  HSC