Raunaq Singh
Senior Customer Success Representative at InsightGeeks Solutions Pvt Ltd | Ex Account Manager at Spectra |
- Role
- Senior Customer Success Representative at Insightgeeks Solutions Pvt. Ltd
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Raunaq Singh
As a dedicated and solutions-oriented Senior Technical Support Engineer, I specialize in…
Experience
Senior Customer Success Representative
Insightgeeks Solutions Pvt. Ltd
Mar 2025 — Present · Noida, IN
Customer Support: Serving as the main contact for escalated customer inquiries. Provide quick support and build relationships to understand their needs.API Integration Assistance: Helping customers in integrating our SaaS solutions with their current applications using our APIs. Support them with documentation and best practices.Customer Usage Tracking: Maintaining records of active customers and their usage patterns. Analyze data to find trends and opportunities for support.Monthly Reporting: Preparing monthly reports for customers, highlighting new features and best practices to enhance their software experience.Cross-Functional Collaboration: Working with engineering, sales, and marketing to share customer feedback and insights. Tailor support strategies to meet business goals.Documentation Creation: Creating and updating technical documents, like troubleshooting guides and release notes, to assist customers.Customer Training: Scheduling onboarding and training sessions for new customers. Provide materials like video tutorials to aid their learning.**Performance Monitoring: Monitor customer implementations to identify and resolve potential issues early.Mentoring and Training: Teaching junior engineers and new team members about the software and best practices.Incident Management: Keeping incident records in JIRA and creating tickets for requirements and enhacement needed in software to ensure follow-up actions prevent future problems.Continuous Improvement: Analyzing support trends for process improvements and collaborating with product management to address issues.Customer Advocacy: Representing customer needs within the organization during product development.Quality Assurance: Test features and updates to ensure they meet customer expectations before release.
Education
Maharshi Dayanand University
Btech in infromation technology
2012 — 2016
Swami Vivekananda Subharti University, Meerut
Postgraduate Degree
2019 — 2021
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