Raunak Sinha
Senior Product Manager ll, Cisco | Delivering AI-Powered CX Solutions
- Role
- Senior Product Manager, Webex Ai Agents at Cisco
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Raunak Sinha
High-achieving Product Manager offering more than a decade of product management…
Experience
Senior Product Manager, Webex Ai Agents
May 2021 — Present · Hyderabad, IN
Spearheaded the development of AI-powered conversational experiences for Webex Contact Center and Communication platforms (WxCC/WxCCE/CCE), revolutionizing customer interactions- Led market analysis, identifying key trends, competitive landscapes, and unmet customer needs to inform product strategy and roadmap- Defined and executed product vision and strategy, aligning with Cisco\'s overall objectives, resulting in the EA of the Webex AI Agent product (GA to follow)- Prioritized features based on strategic impact and resource constraints, ensuring maximum value delivery and efficient product development cycles- Collaborated cross-functionally with engineering, design, marketing, and sales teams to successfully launch and scale new AI-driven features- Leveraged data analytics and user feedback to drive continuous product improvement and optimize user experiences- Monitored product performance post-launch, addressing customer feedback and implementing strategies to increase adoption and usage.
Education
Jaypee University of Information Technology
Bachelor of Technology (B.Tech.)
Duke University
Post Graduate Diploma
2018 — 2019
Delhi Public School, Dwarka
Senior Secondary Education
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