Raunak Choudhary
Associate Vice President, Payments Business @Paytm
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WORK HISTORY
Associate Vice President, Payments Business @Paytm
Noida, IN
Lead business vertical growth for Paytm\'s Payment Gateway business • Lead GTM strategy and growth for Mid-Market, SME Business, key growth accounts including New age businesses, emerging categories, D2C brands & Start-ups across India • Built, mentored and lead sales team to identify opportunities and closures for a wide suite of payment solution offerings • Drive initiatives for higher market share for UPI, Cards, Prepaid Instruments (Wallet, Prepaid Cards), EMI, UPI Autopay and Paytm brand visibility • Highest contributing vertical in cross-selling various Paytm B2B offerings: Merchant Lending, Co-branded Credit Cards, Paytm Ads, In-App Integrations, Biller Tieups (BBPS), Customer reward and loyalty solutions, Communication solutions, Lending and Co-branded credit cards2. Complete ownership of business vertical’s P&L • Undertook initiatives to turn BU profitable at EBITDA level by making continuous improvements in key business metrics (both top line & bottom line): GMV, Gross Revenue, Net Revenue, Segment Margins and profitability. • Identified cost inefficiencies and gaps though backend data and business analysis, plugged revenue leakage including upward pricing re-negotiations with merchants • Optimized Team structure and HC planning to meet merchant and geographical coverage for driving highest SLA3. Portfolio and account management with highest CSAT • Built sales culture and ethos for timely service delivery of merchant requirements, manage communications, escalations, timelines and commitment, handle objections, value selling, SR management to overall nurture responsibility, build trust and relationships. • Ensured merchant retention, account deepening and higher volume share • Implemented internal, external updates in PA/PG compliance requirements across merchant portfolio • Handled risk triggers & take risk mitigation actions, proactive chargeback management, ensure timely collections
EDUCATION
YMCA Institute of Management Studies
Master of Business Administration - MBA, Sales and Marketing
Amity University
Bachelor of Technology - BTech, Electronics and Telecommunication
SKILLS
ABOUT RAUNAK CHOUDHARY
Associate Vice President at Paytm Payments Services, Leading growth for online payments business
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