Raul Tornel
VP Customer Success Incode Technologies
- Role
- VP of Customer Success at Incode
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Raul Tornel
Experienced Chief Operating Officer with proven track record in team leadership, strategic planning, P&L management and improving customer experience. Background in management consulting with McKinsey & Co. leading projects in Mexico and abroad (US, Europe and Africa).Enthusiast about Data Science applications to improve businesses performance.Master of Science in Operations Research from UC Berkeley.
Experience
VP of Customer Success
Sep 2024 — Present · San Francisco, CA, US
Leading Customer Success at Incode Technologies, a unicorn-valued AI-powered identity verification platform recognized as a Gartner Magic Quadrant Leader and #1 on G2 for Identity Verification.Responsible for the end-to-end customer journey — from proof of concept through integration and production — acting as the strategic bridge between Sales, Pre-Sales, and Customer Success teams.Key results and responsibilities- Drove strong net dollar retention through customer expansion, upselling, and retention initiatives- Oversaw significant growth in transaction volume while maintaining high customer satisfaction scores- Scaled the Customer Success team significantly, laying the groundwork for managerial growth- Contributed to Incode\'s 5-star G2 rating and recognition as #1 Identity Verification vendor- Collaborated with Engineering and Product to enhance prioritization, incident resolution, and management processes- Developed and scaled processes for production environment monitoring, risk identification, and continuous improvement- Led integration support for the AuthenticID acquisition
Education
University of California, Berkeley
MS, Operations Research
1997 — 1998
Universidad Iberoamericana, Ciudad de México
BS, Chemical Engineering
1992 — 1997
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