Raul Pierola

About Raul Pierola

Honest, reliable, hard-working, fast learner, loyal individual with over 20 years of experience inall aspects of the computer industry. Able to work as part of a team or alone if necessary.Bilingual (English/Spanish).Management. Windows Server Administration 2003/08/12/16/19.Microsoft Office 365 administration.Google Suite administration.Windows Server Administration. Active Directory – Group Policy.Windows 7/10/11 Imaging / Deployment / Troubleshooting.IT Support Specialist.Cybersecurity.Excellent Customer Service.

Experience

1. Manager, d & IT Regional Operation Business Partner, Americas

   Air Liquide

   Aug 2024 — Present · Houston, TX, US

   Is the main D & IT point of contact for the center- Provide a comprehensive view of Digital & IT services- Is the facilitator for supporting the business and operations functions- Is the primary contact to engineering/techno teams- Liaise with project & proposal teams- Advise project & proposal teams on an optimal tooling execution strategy, and support technical discussions with Clients- Is the point of contact for discussing improvements/deviation requests by project teams- Coordinates project construction site IT infrastructure setups and decommissioning- Facilitates center Digital & IT projects and initiatives (initiation, validation - PMO process and execution)- Monitor established key performance indicators- Manage escalations- Contribute to cost planning & reporting processes (budget, forecasts, spending, and savings).2. Represents the global E&C Digital & IT organization- Promotes standardized Digital & IT services- Deploys global projects, products, and programs locally- Organizes the key meetings along Digital & IT milestones (gates, finance, projects, etc.).3. Coordinates D & IT operations- End User Services: Service Desk (remote support) and On-Site Support / Field Services- IT Infrastructure of the site (office) and center-specific construction sites- Standard E&C Applications (supported globally)- Facilitates support for center / site-specific applications and local D & IT solutions- Coordinates delivery of projects set up on time- Coordinates team in a multicenter project execution scheme- Coordinates with nominated project point of contact priorities, schedule, and deliverables- Communicate timely project decisions with D & IT stakeholders- Manage changes (record, communicate) imposed by Clients and the project design team.

Education

• Atlantis University

  Master of Information Technology - MIT, Computer Engineering

  2020 — 2021

• Universidad de San Martín de Porres

  Computer and Systems Engineering, Computer Engineering

  2010 — 2016

• CompTia

  CompTIA CertMaster Practice for A+ Core 1 (Exam 220-1001), Information Technology

  2019 — 2019

• National University of Engineering

  Windows Server Administration, Computer Engineering

  2018 — 2019

• Atlantis University

  Master of Science in Cybersecurity, Computer and Information Systems Security/Information Assurance

  2020 — 2021

Skills

• Tcp/Ip
• Web Design
• Customer Relations
• Microsoft Office
• Html
• Diseño Web
• Visio
• Social Networking
• Social Media
• Windows 7
• Wireless
• Windows 10
• Microsoft Word
• Outlook
• Gestión De Proyectos
• Microsoft Excel
• Uml
• Word
• Liderazgo De Equipos
• Servicio De Atención Al Cliente
• Desarrollo Web
• Strategic Planning
• Customer Service
• Mysql
• Administration
• Php
• Estrategia Empresarial
• Flash
• Windows Server
• Hardware
• Redes Sociales
• Photoshop
• Internet
• Sql Server
• Database Administration
• Planificación Estratégica
• E-Commerce
• Web Development
• Hosting