Raul Merandez
Operations Manager at ADP | Six Sigma Black Belt Certified | Ex-Amazon | Ex-Dell International| ISB Leadership with AI Certified
- Role
- Senior Operations Manager at ADP
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Raul Merandez
Certified Six Sigma Black Belt with Over 22+ years of diversified experience in…
Experience
Senior Operations Manager
Nov 2019 — Present · Hyderabad, IN
Responsible for the overall operations and strategy execution of the PEO Payroll & TAX teams which comprises of multiple sub-functions.• Identify and implement strategies for building team effectiveness by promoting a spirit of cooperation between a team of Assistant Manager / Deputy Managers who lead 140 associates on Payroll Processing• Monitor the overall functioning of operational process, identify improvement areas and implement adequate measures for operational excellence.• Responsible for regular connects with BU counterparts (Directors, VPs, Senior Leaders, Program and Project Managers and subject matter experts) through periodic touch points• Responsible for Innovation and Continuous improvement of business functions/processes to not only create efficiencies but also to enhance client experience and develop client• Identifying and implementing best practices; establishing, restricting and reengineering processes; and improving the service model so that clients, vendors, and associates are served more efficiently
Education
Little Flower Degree College
Bachelor of Commerce (B.Com.), Business/Commerce, General
2000 — 2002
Skills
- Account Management
- Sales
- Service Delivery
- Bpo
- Team Building
- Management
- Customer Relationship Management (Crm)
- Pre-Sales
- Strategic Planning
- Vendor Management
- Business Development
- Leadership
- Team Management
- Sales Management
- Operations Management
- Customer Service
- Crm
- Customer Experience
- Program Management
- Project Management
- Team Leadership
- Outsourcing
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