Raul Martinez

Application Support Specialist @RELEX Solutions

GB

I multi-tasking and working towards specific time-sensitive resolutions. Interacting with customers and other RELEX departments via online meetings, phone calls and emails where is required strong communication skills.I take ownership of my assigned tickets to achieve progression towards resolution.I have structured learning, buddy shadowing and independent upskilling on newtechnologies and application features.I work on automated alerts/monitoring for hosted customer environments. Problem solving technical tickets which vary in priority and skill. Documenting known issues and adding them to our vast knowledge base SQL Query Writing for reporting, data manipulation and investigation Advanced Windows Server Operating System – Domain Controllers, ActiveDirectory, DNS, Server Manager etc. Use of ITIL best practices for customer support Software troubleshooting and problem-solving skills AWS – Mainly interacting with S3, EC2 instances Exposure to database technologies such as MSSQL and MySql Azure Experience – understanding hosted virtual machines and the basics of an Azure-hosted systems. Citrix Experience – Comfortable with Citrix Workspace and its underlying architecture. Powershell Power BI Supporting software-as-a-service (SaaS) solutions

Birkbeck, University of London

Foundation degree, Information Technology

Birkbeck, University of London

Bachelor of Science (BSc), Information Technology