Ratul Dutta
Quality Assurance Analyst at Wipro Digital Operations & Platform /eTMF Specialist/ eTMF/ Veeva Vault / Materiovigilance / Medical Device Complaint Management / Registered Pharmacist
- Role
- Quality Assurance Analyst at Wipro
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
Experience
Quality Assurance Analyst
Mar 2024 — Present · Kolkata, IN
Check the quality of the complain investigation.2. Day to day calls/ translation monitoring of complaint processed by complaint evaluator/investigator.3. Executes quality control plan as prescribed. Conducted knowledge, calibration sessions for complaint evaluators/investigators who fails to meet metrics.5. Evaluated, encoded and maintained quality records based from the product issues processed by the evaluators/investigators.6. Has clear understanding of customer KPIs.7. Prepared and produced cyclical reports pertaining to quartile movements, top defects analysis, coaching logs, meeting minutes and process update. Able to write effective narratives regarding product issues or cases. Good customer service skills.
Education
Bengal College of Pharmaceutical Sciences and Research 242
B.pharm (Bachelor in pharmacy), Pharmacy
2016 — 2019
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