Ratti Mahesh

Assistant Quality Assurance Manager @Wipro

Hyderabad, IN

Managed a team of 35 quality analysts, providing coaching and mentoring to enhance their skills andperformance- Led the development and implementation of a risk & fraud identification approach, resulting in a consistent meeting the client expectations by proactively identifying the possible risk factors which can impact the process quality significantly- Conducted internal, external and meta audits to ensure compliance with as per the client instructed guidelines, identifying and addressing areas for improvement- Heading Weekly and Monthly Business Reviews with clients- Developed and delivered training programs on quality principles and procedures to employees at all levels (TNI)- Utilized root cause analysis (RCA) and CAPA methodologies to resolve complex quality issues and prevent recurrence by implementing proactive feedback mechanism- Analyzed quality data and generated reports to track performance, identify trends, and recommend corrective actions- Worked cross functionally with production, engineering, and sales teams to improve overall product quality- Participated in and led calibration sessions (Internal & Client) for Team Leads, Trainers and QAs ensuringconsistent and accurate evaluations