Ratnesh Mishra

About Ratnesh Mishra

With over 12 years of experience, I am a management graduate skilled in Marketing and Operations, specialising in Supply Growth, Operations, and Partner Communication. My professional journey includes pivotal roles in diverse sectors: driving revenue and portfolio management for a leading Indian Hospitality giant, spearheading Sales and Distribution efforts for a prominent Indian Mobile Handset player, and overseeing Aftersale operations for a global Vehicle Manufacturer.Strengths encompass a broad spectrum of competencies such as Supply Build & Retention, Business Operations, Partner Communication, Revenue Management, P&L Management, Team Management, Go-To-Market Strategy, BTL Management, Product Marketing.At Shadowfax Technologies, my current employer, I play a pivotal role as a Business Head in enhancing our food delivery services, managing a team of riders catering to esteemed clients like Swiggy, Zomato, Zepto, BB Now, Licious, and Apollo, among others. My responsibilities extend to articulating and executing national supply strategies aimed at achieving revenue targets while ensuring optimal levels of rider and customer satisfaction. Notable achievements include- Spearheading rider acquisition initiatives to drive growth, net adds, and daily active users (DAUs), resulting in incremental orders and revenue- Implementing business operations strategies to enhance rider performance and conversion rates, resulting in increased orders and revenue- Developing revenue enhancement strategies focused on improving order conversion rates from riders, leading to incremental revenue- Optimising cost per order (CPO) and identifying platform monetization opportunities, resulting in improved contribution margins- Enhancing partner communication strategies to optimise app real estate and maximise reach and conversion rates- Leading special projects including the establishment of a Whatsapp Communication Cell, introduction of the Back-2-Home feature, and initiatives to improve rider satisfaction and Hyperlocal operations for Zepto.In summary, I bring a wealth of experience and expertise in driving operational excellence, revenue growth, and strategic partnerships in the dynamic landscape of Hyperlocal Tech-Logistics.

Experience

1. General Manager - Bike Taxi

   Rapido

   Oct 2024 — Present · Bengaluru, IN

Education

• SP College

  HSC, SCIENCE

• Delhi Public School Noida

  SSC

• Sinhgad College of Engineering

  Bachelor of Engineering - BE, PRODUCTION ENGINEERING

• Indian School of Business

  Executive Education , Product Management

• Great Lakes Institute of Management Gurgaon

  PGPM, Marketing & Operations