Ratnesh Tiwari
Incident Manager @Diebold Nixdorf
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WORK HISTORY
Incident Manager @Diebold Nixdorf
Mumbai, IN
Responsible for SLA fulfillment - Monitor and Analyze all Service Requests and customer complaints and ensure resolution within defined SLA.Regular Coordination with Field Service Support team and all necessary 3rd party resources (customers/ vendors). Worked as an ‘escalation manager’ for service delivery performance issues. Implemented methodologies to improve first contact resolution, manage customer perceptions, and build strong internal relationships. Active collaboration on transitions and onboarding of new services.
EDUCATION
University of Mumbai
Bachelor's degree
ABOUT RATNESH TIWARI
With over 12 years of dedicated experience in the banking and retail services sector, I…
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