Ratnesh Singh

WORK HISTORY

EDUCATION

SKILLS

ABOUT RATNESH SINGH

Enterprise Operations Leader | Strategy, Delivery & Transformation | EdTech | BPO | Academic & Business OpsWith over 20 years of cross-sector experience, I specialize in leading enterprise operations, institutional transformation, and large-scale service delivery across Education, EdTech, BPO, and ITES environments. I currently serve as National Head – Academic Operations at FIITJEE, where I lead service delivery and cross-functional alignment across 60+ centers and faculty members. Beyond academics, I’ve spearheaded initiatives spanning admissions, HR systems, franchise operations, digital transformation, and enterprise-wide automation—enabling both strategic agility and operational discipline.🧩 What I Bring to the Table End-to-end enterprise operations across academic, customer, and business delivery Strategy execution using Lean Six Sigma, Agile, and automation-led frameworks Cross-functional leadership across tech, HR, finance, and product delivery Transformation of people systems, performance management, and digital platforms Scalable execution models for multi-site ops, expansion, and partner ecosystems Key Highlights Rolled out a company-wide automated appraisal system aligned with KRAs across functions Led national operational restructuring, improving delivery speed, accountability, and quality controls Built Admission Test Performance Analytics Dashboards enabling real-time targeting & action Launched EdTech tools (CTS, Ai2TS) impacting faculty across 100+ schools Supported franchise expansion strategy through SOPs, onboarding protocols & operational governance I thrive in environments where complexity meets scale—where systems, teams, and growth must align. Whether in education, services, or platform-based businesses, I lead with a balance of strategic foresight, structured execution, and data-backed decision-making. Let’s connect if you\'re building something at scale.