Ratnesh Nigam

Cloud & Data Platform Managed Service and Solutions Lead @EY

Bangalore Urban, IN

Manage delivery, driving growth, transforming services, and advancing the delivery capabilities. Leading team of professionals based out in global delivery centres and managing the cloud and data operations services portfolio.• Leading the EY’s Global delivery center (GDS) cloud & data operation practice of 200+ professionals and delivery for cloud & data managed service offering.• Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.• Drive the strategic development of market awareness for Cloud offerings and collaborates with various stakeholders to create and execute go-to-market strategies, ensuring that the consulting team is aligned with the latest industry trends and technological advancements.• Lead the Delivery Organization, managing multiple accounts, and providing a customer-facing role to mature and grow service offerings• Oversee the full delivery lifecycle for a portfolio of complex projects, ensuring service excellence and client satisfaction• Guide the global market teams in articulating the value of our services, leading to successful engagements and long-term partnerships with our customers.• Managing escalations, analyzes situations, resolving issues in collaboration with the broader account team as needed. • Lead with a hands-on approach, demonstrating a passion for transformation and cutting-edge technology.• Build service offering and solutions on Azure/AWS Cloud Operations, Data Ops,DevOps, SRE, AIOPs, Automation and AI. • Build strong observability and monitoring capabilities across support portfolio including cloud, AMS, SAP and DataOps.• Advisor of FinOps best practices in multi cloud environment.• Owning, anchoring, and winning RFP/RFI/RFS/RFQ’s across Cloud Ops service lines and integrated IT Outsourcing pursuits• Manage relationship of external partners for service delivery and offering management

Bhopal University

MCA