Ratna Varma

About Ratna Varma

I am a recognized Enterprise Content and Communications Management & Intelligence Architect known for leading large-scale transformations across SAP, Customer Communications (CCM), Enterprise Content Management (ECM), and Digital Asset Management (DAM). I work at the intersection of SAP, OpenText, Cloud, and Artificial Intelligence, designing enterprise-scale platforms that modernize how organizations generate, manage, govern, and analyze high-volume, mission-critical communications and content.In my current role as a Senior Manager at Accenture, I lead strategic initiatives that combine SAP and OpenText ecosystems with AI, Machine Learning, and Agentic AI. My work supports large utilities and other industries such as financial, insurance, automotive, health-care organizations serving millions of customers, improving accuracy, compliance, efficiency, and intelligence across complex billing, correspondence, and content-driven processes.A core focus of my work is innovation at the system and product level. I have conceptualized and led the development of AI-powered platforms including TemplaGrid-CCM rationalization studio, Digital Bill Intelligence solutions that use LLMs for predictive analytics, Synthetic Bill Generation systems that reduce testing and operational effort, and RAG-based knowledge platforms that enhance decision-making through real-time contextual intelligence.I currently lead North America’s Customer Communications Management initiatives within the Accenture–OpenText alliance, influencing strategy, guiding solution direction, supporting multi-million-dollar pursuits, and scaling technical capability across global teams. I have built Centers of Excellence, mentored cross-functional architects and engineers, and embedded AI-first practices into enterprise delivery models.My expertise spans SAP IS-U (Billing, Invoicing, Print Workbench) and the OpenText suite, including Exstream, Extended ECM, Archive Center, and Media Management, with extensive experience integrating legacy mainframe environments and modern cloud architectures on AWS.At my core, I am a builder and strategist known for delivering original, high-impact contributions to enterprise systems operating at national scale. I am passionate about advancing intelligent information ecosystems, mentoring future leaders, and driving innovation at the intersection of enterprise platforms and artificial intelligence.

Experience

1. Senior Manager Llm Technology Architect Utilities Opentext SAP Full Stack Solutions Lead

   Accenture

   Jun 2025 — Present · San Diego, CA, US

Education

• Western Governors University

  Master of Science - MS, Information Technology Management

  2018 — 2019

• Sri Jayachamarajendra College of Engg., MYSORE

  Bachelor of Engineering (B.E.), Civil Engineering

  2001 — 2005

• Visvesvaraya Technological University

  Bachelor of Engineering (B.E.), Civil Engineering

  2001 — 2005

Skills

• Platinum
• Defined Contribution
• Leadership
• Software Development Life Cycle (Sdlc)
• Hp Exstream
• Process Improvement
• Ibm Mainframe
• Xpediter
• Defined Benefit
• 401k
• Sql Server Management Studio
• Mainframe Cost Savings
• Business Analysis
• Ca Workload Manager
• People Management
• Hp Alm
• Opentext Exstream/Dialogue
• Sql
• Serena Changeman
• Spufi
• Cobol
• Requirements Analysis
• Software Project Management
• Employee Training
• Retirement Insurance
• Automotive
• Sdlc
• Project Management Principles
• Application Lifecycle Management
• Job Control Language (Jcl)
• Mainframe
• Agile Methodologies
• Jcl
• Qmf
• Ssh Tectia
• Microsoft Sql Server
• Ims Db/Dc
• Databases
• Cmms Ford
• Db2