Ratin Revi Thekkethil

Head of Customer Experience @BrightSign LLC

San Francisco, CA, US

EMAILS

r••••••••@brightsign.biz

MOBILE NUMBERS

+13•••••••48

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WORK HISTORY

Jun 2023 — Present

Head of Customer Experience @BrightSign LLC

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San Jose, CA, US

EDUCATION

2000 — 2004

Sri Krishna College of Engineering and Technology

Bachelor of Engineering, Electronics & Communication

2004 — 2006

Wichita State University

MS, Electrical & Computer Engineering

SKILLS

Cisco TechnologiesRoutingRouting ProtocolsOspfNetworkingCisco Call ManagerOpen Shortest Path First (Ospf)TestingEigrpTroubleshootingData CenterCustomer Relationship Management (Crm)Cross-Functional Team LeadershipTeam ManagementVoice Over Ip (Voip)Technical SupportProject ManagementCisco Systems ProductsManagementTeam LeadershipCustomer SupportLeadershipProgram Management

ABOUT RATIN REVI THEKKETHIL

I am an operations leader with over 10 years of proven experience in the UCaaS and SaaS environment. My expertise lies in managing cross-functional teams, complex programs and using a data driven approach to deliver high impact results for the organization in a collaborative work environment. With a progressive career spanning customer support, operations and product management, I have a track record of being the voice of the customer and utilizing strategy, leadership skills, and expertise to deliver high-impact results for customers in a collaborative work environment.

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