Ratika Gupta
Global Insurance Leader | Driving Operational Excellence and Transformation with Digital Innovation, Lean Six Sigma & AI
- Role
- Associate Vice President at Xceedance
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ratika Gupta
Leadership role in service delivery, has 20 years of experience working with global organizations in insurance industry. Has managed processes supporting billing & collection, underwriting operations, policy servicing, claims and technical accounting work. Proven experience in setting up new client transitions along with continuous improvement initiatives & converting opportunities into executable projects for multiple insurance accounts for clients across the globe. Program managed strategic initiatives for digital first processes, service delivery enhancement, focused services.Has also worked as a black belt & managed multiple projects involving workflow implementation, robotics assessment and implementation, and mentored GB Projects using methodologies like DMAIC, Lean, and BPMS
Experience
Associate Vice President
Jul 2019 — Present · Gurgaon, IN
Delivery management; Various onshore & offshore transitions; Consulting assignments; Focused service Launch; Digital initiatives.
Education
Delhi University
Bachelor of Commerce (B.Com.), Commerce
2001 — 2004
Skills
- Team Management
- Operations, Team Management, Quality, Service Delivery, Kpi Management
- Stakeholder Management
- Vendor Management
- Business Analysis
- Transition Management
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