Rati Rashmi
Customer Success Manager at Rackspace Technology#1Cloud provider-Fanatical Experience M365 Products and AWS| Modern Workplace Cloud Office| Providing Value as a Service | Simplifying your cloud Journey
- Role
- Customer Success Manager-apj Region at Rackspace Technology
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rati Rashmi
With over 8 plus years of excellent experience in managing consultative online solutions strategy, team management, strategic management and competitive analysis.Emplacing Service Excellence & possessing rich experience in Corporate Client Engagement with demonstrated success in building client relationships, establishing product strategy and deliverables; planning resources, ensuring YOY renewals, contracting, scope refining & designing as per product structure.
Experience
Customer Success Manager-apj Region
Jul 2022 — Present · Gurugram, IN
Responsible for taking ownership of the relationship held with each of the customers and to serve as an interface between the customer and the Rackspace infrastructure. Guiding new CX through the configuration and implementation of their respective Rackspace accounts through a personalized Onboarding program.Driving product adoption, optimizing resources, and ensuring year-over-year renewals. Adept at aligning business goals with technology solutions to deliver measurable outcomes.• To make sure that the customers technical, administration and specialist M365 and AWS needs are met.• Build long-term customer relations, understanding their business goals & operational capability in order to best align and manage Rackspace resources and services, and drive outstanding customer outcomes.• Overseeing Onboarding & Billing queries along with customer lifecycle. Account Review of the existing customers. Help them to retire the unused services and offer them better offerings which can make their business scalable and adds value to their business.• Responding to customer inquiries. Resolves production issues and/or invoicing problems; determining validity of warranty claims and schedules repair resources; changes production schedules; and recognizing add-on business opportunities.
Education
L.N. Mishra College of Business Management
BCA, Bachelor of Computers
GL Bajaj Institute of Technology and Management
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
2011 — 2013
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