Durgesh Rathore

About Durgesh Rathore

MBA, PMP, CSM, ITIL certified IT Professional with 18+ years of work experience, comprehensive technical skills and expertise in IT program management, service delivery, process improvement, leadership reporting, vendor management, IT financials management. Motivated achiever, who guides team in applying technology to business settings, provides added value.A thorough professional with a proactive attitude, capable of thinking out of the box, generating new design solutions and ideas. Proficient at managing & leading cross functional teams. Possess excellent interpersonal, communication and organizational skills with proven abilities in team management, new capability centre setup, IT build out planning and execution.Strong believer in continuous learning \'Learn-> Master->Reflect\'Key Skills & Experience:• Project management (Waterfall & Scrum)• IT service delivery• Cloud migration• Leadership reporting• Stakeholder managementNew GCC setup focused skills - managed project of setting up 800+ seats captive center• IT infrastructure planning & setup (Passive & Active networking, AV infra, Board Room, Large Server Room)• IT budgeting & sourcing• Business migration• IT operations management• Awareness of ITIL framework, PCI-DSS, ISO & 27001 standards• Experience with SEZ & DoT authorities• Vendor managementEducational & Professional credentials:• MBA IT~ Sikkim Manipal University• PMP~ PMI• AWS Certified Solutions Architect Associate• Excelling in Leadership, Management Development Program~ IIM Lucknow • Certified Scrum Master• Certified SAFe® 5 Practitioner ~Scaled Agile Inc• Lean Six Sigma~ Green Belt Certified (Genpact)• ISO 27001 Lead Auditor• A Level Certification~ National Institute of Electronics & Information Technology (erstwhile DOEACC)• O Level Certification~ National Institute of Electronics & Information Technology (erstwhile DOEACC)

Experience

1. Assistant Vice President Information Technology

   Genpact

   Jun 2022 — Present · Jaipur, IN

   Leading large, high priority IT projects.Managing team of technical PMs.Interacting with leadership team and ensuring synergy with cross functional stakeholders.

Education

• NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

  'A' Level, Computers

  2004 — 2006

• Sikkim Manipal University - Distance Education

  MBA, IT

  2011

Skills

• Management
• Networking
• Conflict Management
• Pci Dss
• Windows Server
• Cisco Routing & Switching
• Network Administration
• Project Management
• Vendor Management
• Crm
• Itil
• Dhcp
• IT Operations
• Disaster Recovery
• Symantec Endpoint Protection
• Customer Relationship Management (Crm)
• Service Delivery
• Technical Support
• Business Analysis
• Team Management
• Bpo
• IT Service Management
• Bcms
• Iso 27001
• Cisco Technologies