Prithvi Rathod
IT Analyst @CityWest
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WORK HISTORY
IT Analyst @CityWest
Campbell River, BC, CA
Manage and administer Microsoft Intune and Azure AD for device compliance, application deployment, and endpoint security.• Provide comprehensive IT support across all levels for all CityWest MSP clients.• Drive the company’s MSP venture, taking part in strategy, operations, and service delivery for managed clients.• Oversee patch management and software updates using Patch My PC and Intune Win32 packaging.• Utilize NinjaOne RMM for proactive monitoring, automation, and remote management across multiple client environments.• Administer Microsoft 365 services including user management, licensing, and collaboration tools for diverse organizations.• Implement and maintain security standards such as BitLocker encryption, antivirus compliance, and conditional access policies.• Develop and maintain technical documentation and operational procedures for MSP client environments.• Collaborate with stakeholders to deliver scalable, secure, and efficient IT solutions across multiple networks.
EDUCATION
University of Mumbai
Bachelor's Degree in Management Studies, Business, Management & Marketing
University Canada West
Master of Business Administration - MBA, Business Administration and Management, General
Smt Mithibai Motiram Kundnani College of Commerce and Economics 32nd Road Bandra Mumbai 400 050
Higher Secondary Certificate (12th Grade), Commerce
Don Bosco High School - India
Secondary School Certificate (SSC)
ABOUT PRITHVI RATHOD
Passionate and results-driven IT Specialist with hands-on experience in workstation, network diagnostics, and IT service management (ITSM). Skilled in troubleshooting, ticket management, and proactive issue resolution, ensuring seamless IT operations for businesses.
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