Rathod Deepti Jain

About Rathod Deepti Jain

Transforming Quality Engineering from an \'after thought\' Function to a Multiplier and Test Driven Development.I believe quality isn’t just tested — it’s engineered, evolved, and owned across every line of code.With over 18 years of experience as a Quality Test Engineer, Test Automation Engineer, Software Development Engineer in Test and Software Testing Leader across the US and India, I’ve helped global organizations like Salesforce, Zendesk, Citrix, Invoca and TrackR redefine what “software quality” truly means. My Journey in a SnapshotFrom starting as a developer at Polaris to leading Service Cloud ITSM quality strategy team at Salesforce, my story is one of building, scaling, and transforming testing ecosystems that drive real business impact. Built and scaled automation frameworks that improved release velocity by up to 40% and reduced manual testing time by over 60%. Implemented CI/CD quality gates at Zendesk that cut production bugs by 15%. At Invoca, led a QA transformation, growing the team from 2 to 9 high performing test engineers and reducing test infrastructure costs by 50%. Introduced AI Testing practices and data-driven dashboards to align test coverage with product health indicators. Delivered measurable outcomes by embedding Scrum Agile Testing methodology across distributed teams to enhance collaboration, test coverage and release cadence.🧠 What I Bring to the TableExpertise in Software Testing, QA/Test Strategy, Test Automation, Manual Testing, End-2-End tests, Agile Testing, Regression Testing, Release Testing.Proven ability to write automation frameworks and CILeadership in AI Testing, data-driven quality metrics, and continuous improvementExperience mentoring diverse Test Engineers and Quality Test Engineers to think strategically about automation and reliabilityTrack record of aligning Scrum Agile methodology and OKRs to drive quality outcomes tied to business goals. My VisionI’m passionate about accelerates testing from a verification step to a strategic discipline that elevate customer experience with innovative and reliable software. My mission is to equip engineering teams with the tools, frameworks, and mindset to build confidence - not just code.Explored hands-on AI testing to learn and to drive business-impact. Core FocusSoftware Test Engineer | Quality Test Engineer | Software Development Engineer in Test | Artificial Testing/AI Testning | Automation Frameworks | QA Testing/ QAStrategy | Scrum Agile Methodology | CI/CD Integration | Leadership | SDET Transformation

Experience

1. Sr Engineering Manager (Quality)

   Salesforce

   Feb 2024 — Present · Hyderabad, IN

   Leading software testing initiatives for the Salesforce - Service Cloud and ITSM division.• Managing testing teams, mentoring engineers, and setting platform-level test strategies.• Driving collaboration across functions to ensure quality in enterprise-scale releases.

Education

• Maharaja Vijaya Gajapathi Raj Engg college

  Bachelor’s Degree, Computer Software Engineering

• Harvard Business School Online

  Management Essentials online course, Business Administration and Management, General