Rathin P.
Key Account Manager @Artem HealthTech Pvt. Ltd. (Formerly known as Express Diagnostics Pvt. Ltd.)
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WORK HISTORY
Key Account Manager @Artem HealthTech Pvt. Ltd. (Formerly known as Express Diagnostics Pvt. Ltd.)
Mumbai, IN
As Key Account Manager at Artem HealthTech, I work closely with hospitals, diagnostic centers, and healthcare groups to implement and optimize our advanced Hospital Management Information System (HMIS) and PACS/RIS/LIS solutions across India.I serve as the bridge between hospital decision-makers and our technical teams, ensuring smooth onboarding, training, integration, and ongoing value delivery from our digital health solutions.Responsibilities-Manage end-to-end client relationships with key hospitals, diagnostic centers, and multispecialty clinics-Understand client needs across departments (OPD, IPD, radiology, pathology, billing, pharmacy, etc.) and offer tailored HMIS configurations-Coordinate product demonstrations, pilot deployments, and stakeholder training to ensure successful adoption-Oversee system implementation timelines, third-party integrations (pharmacy, CRM, accounting, imaging equipment), and data migration planning-Serve as a single point of contact for senior hospital administrators, radiologists, and IT leads for ongoing support and feature enhancements-Monitor client satisfaction and usage metrics, and generate feedback for continuous product improvement-Identify cross-selling opportunities for telemedicine, EHR, analytics, and patient engagement modules.
EDUCATION
McKeil School of Business at Mohawk College
Master's of Supply Chain Management
Maharaja Krishnakumarsinhji Bhavnagar University
Bachelor’s of computer applications, Computer and Information Sciences and Support Services
ABOUT RATHIN P.
My role as a Key Account Manager at Artem HealthTech involves assisting hospitals and diagnostic centers in the adoption of smart E-HIS solutions, telemedicine services, and telemedicine devices. I focus on building strong client relationships, ensuring smooth implementation, and driving better healthcare delivery through technology.Business Analyst | Insurance & Banking | Agile | JIRA | Salesforce | GuidewireAs an experienced business analyst with a background in insurance and banking, I excel in gathering requirements, optimizing processes, and implementing agile delivery methods. Proficient in tools like JIRA, MS Office, Salesforce, Visio, and Guidewire. I possess strong skills in cross-functional collaboration, user stories, data analysis, and providing support for RFI/RFP.
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