Rathan Pereira

Senior Technical Support Engineer at Mphasis | IT Service Desk | IT Infrastructure Services

Role: Senior Technical Support Engineer at Mphasis
Location: Mangaluru, KA, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

Experience

Senior Technical Support Engineer
Mphasis
Feb 2024 — Present · Mangaluru, IN
Logging and tracking incidents and service requests in ServiceNow, prioritizing issues based on urgency and impact- Working on Active Directory, managing user accounts, security groups, and group policies- Working on Azure for Entra ID, Intune setup, and managing virtual servers, ensuring optimal performance and security- Assigning licenses and managing user access to Microsoft 365 apps and services- Diagnosing and resolving software, hardware and network problems reported by users- Managing email accounts, creating mailboxes, and handling distribution lists on Microsoft Exchange online and on-premise to ensure effective communication- Working with other IT teams to escalate complex issues and ensure comprehensive resolution.

Contact information

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Current company

Mphasis

IT Services and IT Consulting · 44K employees · Bangalore, Karnataka, India

A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey. Customer centricity is foundational to us and is reflected in the Mphasis’ Front2Back™ (F2B) transformation approach. F2B is a customer-in view approach that uses our industry-specific X2C2TM framework, and harnesses the power of cognitive technologies and rich data resident in enterprises to transform them. It is a way to introduce disruptive technology to smartly transform legacy environments. . Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Click here to know more Mphasis Presents #HowGeekAreYou Passion, Perseverance, Perfection – we are defined by these three words. Relentless in our pursuit of knowledge, we believe in accepting the difference and defining the 'new normal', staying true to our vision and values. We believe in growth by knowledge, responsibility by authority and freedom by flexibility. Be a part of a place where ideas are celebrated and perseverance is worshiped. Our doors are wide open, and breakthrough ideas are welcome from anyone. But we have a question to ask before we let you in: How Geek Are You? Click here to know more.

mphasis.com

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