Ratesh Sharma
Regional Training Manager @Tvs Trucks & Buses
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WORK HISTORY
Regional Training Manager @Tvs Trucks & Buses
New Delhi, IN
Conducting training need analysis and doing training sessions on standard operating procedures (SOPs) across service, parts, and customer handling processes-Designing and implementing training programs for different role holders-Managing end-to-end training operations of the Regional Training Centre-Imparting training on occupational health and safety practices in the workshop and office areas-Customising Ashok Leyland’s corporate training content to suit regional language and dealership context-Training about and Implementing Kaizen (5S)-Recommend improvements in training programs based on participant feedback and dealership performance-Conducting pre-training and post-training assessments to evaluate knowledge improvement and effectiveness-Highlighting deviations and recommend corrective and preventive actions-Working on USI (Unified Service Index) to maximize incentives.
EDUCATION
Punjab Technical University
MBA, Marketing
Panjab University
B.Com., Commerce
Panjab University
M.A., English
SKILLS
ABOUT RATESH SHARMA
Extensive experience in Sales Training, Product Training, Process Training, Leadership Training, Behavioral Training, Soft Skill Training, Service Training, Mentoring and Project Management, Business Analytics, Training Need Analysis and Training Gap Analysis;• Proven ability to motivate others to study and excel;• Strong Business Analytics skills;• Strong communication and presentation skills with an ability to teach adults;• A highly motivated individual with a pioneering spirit coupled with excellent communication skills;• A collaborative team player with a commitment to meet the deadlines;
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