Vidya Ratan

TSE at Salesforce || 8 X Salesforce Certified || 2 X Copado Certified || Salesforce Developer || Senior Software Engineer || EX Capgemini.

Role
Salesforce Service Cloud Engineer at Salesforce
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Vidya Ratan

Salesforce Developer at Capgemini:Total 29 months of experience, handling live projects for 25 months Extensively worked on Salesforce flows for streamlined process automation. Strong understanding of Apex language: Sobject, Governor Limits, Triggers, SOQL, SOSL Queries, and Collections. Knowledge of Exception Handling, Batch Apex, Scheduling Batch Class Access Modifiers, and DML Statements & HTML. Relationship Management: Identified and converted relationships to custom objects, lookup relationships, junction objects, and master-detail relationships. Utilized declarative features for complex business process automation: validation rules, workflows, approval processes, and sharing rules automation. Layouts and Components: Created page layouts and search layouts to organize fields, custom links, related lists, and components. Managed Users, Sharing Rules & Profile Security Settings, Custom Settings, and Customer Permissions. Salesforce Enhancements: Designed, documented, built, tested, and deployed enhancements to custom objects, page layouts, alerts, reports, and complex dashboards. Proficient in data preparation and integrity: data file creation and data upload into Salesforce. Committed to continuous learning and keeping up-to-date with Salesforce advancements.

Experience

  1. Salesforce Service Cloud Engineer

    Salesforce

    Jul 2024 — Present · Hyderabad, IN

Education

  • CHANDIGARH UNIVERSITY

    Master of Computer Applications, (MCA)

  • Trident Academy of Creative Technology (TACT), Bhubaneswar

    Bachelor of Computer Applications, (BCA)

    2017 — 2020

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Vidya Ratan — Salesforce Service Cloud Engineer at Salesforce in Hyderabad, TG, IN | Unifers