Ratan Gupta

About Ratan Gupta

Organized Order Manager capable of assessing client needs and cultivating compelling solutions. As Leader managed to distribute and prioritize all incoming job orders to team of fourteen associates. Managed multiple projects to meet aggressive schedules and customers\' demands. Also helped associates to keep individual quality goals. Coordinated Daily work schedules with associates, cross trained all associates, filled in for absent associates, tracked quality and conducted daily team startup meetings. Received four plus awards for implementation of cost saving ideas and lead presentations to explain these to upper management. Worked closely with management to ensure that ISO policies and procedures followed properly to ensure safe, productive work environment. Led weekly meetings among training staff to brainstorm and ask questions, enabling peers a venue to resolve issues quickly and effectively. Design support strategies and services to enable customers to gain best value from the platform. Supply Customer Success Maintain records of purchases, pricing, and other important data. Review all vendors, supply, and price options. Ensure that the products and supplies are high quality. Update a list of suppliers and their qualifications and potential future development. Develop plans for buying products, services, and supplies. Manage the entire process in the planning of commodities procurement and supply chain activities, inventory control, coordination, customs clearance, ensuring effectively functioning processes to avoid costly delays and lost opportunities. Analyse suppliers, their cost and processes while buying products. In depth knowledge of contract terminology and negotiation skills to mitigate risk and bringing saving to the company. Maintain vendor score card of suppliers in partnership with vendor management.

Experience

1. Order Fulfillment Manager

   Philips

   Jan 2022 — Present · Chennai, IN

   Manage sales across JAPAC region and ensured to meet the given target on monthly and quarterly basis. Maintain a prominent level of accuracy in all areas of order fulfillment while working in a challenging environment. • Motivate team of associates to meet daily goals and aims. Effectively communicate with other departments to resolve issues/ensure customer satisfaction. Monitor workflows and make recommendations for process improvements. Monitor and oversee teams’ performance and align them with the KPI targets. • Manage continuous operational process improvement identification and plans to implement changes in coordination with other teams. Analyze, check, and find cost-effective solutions for supply chain processes. • Develops and executes action plans to continuously improve performance. Acts as an escalation point for any issues raised by customers or the team. Develop and support SOP and work instructions, including periodic reviews. Oversee vendor, client service and principal recipient relations to ensure stakeholder satisfaction. • Distributes meeting minutes and agendas, processes forms & documentation and performs admin tasks to help in the efficiency of procurement operations. Supplies data from databases to procurement agents and management to effectively evaluate processes and performance within the procurement life cycle. • Manage the Order Fulfilment team members to make sure uniform processes are in place throughout the Unit. Ensure client demands and contractual obligations are met for the procurement of non- framework agreement commodities and serve as a contributor to the strategic design and implementation of procurement strategy. • Track new incoming orders and assign them to Order Fulfilment Specialists. Manage supplier relationships to ensure continuity of good and services that meet the quality, service and price performance standards of the company and industry.

Education

• St.Marys boys higher secondary school

  Commerce, Accounting

  2008 — 2010

• Loyola Institute Of Business Administration

  Supply chain management, Logistics, Materials, and Supply Chain Management

  2019 — 2019

• University of Madras

  BCA, Computer Science

  2010 — 2013