Rashmita Sahu

Workforce Management Analyst

Role: Senior Analyst Wfm at IntouchCX
Location: Kharagpur, WB, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Senior Analyst Wfm
IntouchCX
Apr 2023 — Present · Hyderabad, IN
Basic knowledge of IEXAnalyse and Manage Call Volume in Real Time to ensure ServiceLevels are met on a daily, weekly and monthly basis.Analyse call volume patterns in Real Time to Optimize work shifts,breaks and lunches.Working with numbers, data analysis and reporting.Send out regular performance updates including interval andintraday SVLs,% to forecast, ASA, and callouts.Good working knowledge of Microsoft Excel.Ability to exhibit professionalism.

Education

Kendriya Vidyalaya
10th
2003 — 2014
Kendriya Vidyalaya
12th
2014 — 2016
Berhampur University
Bachelor of Business Administration - BBA
2016 — 2019

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@intouchcx.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

Experience

Senior Analyst Wfm

Education

Kendriya Vidyalaya

Kendriya Vidyalaya

Berhampur University

Find verified contacts for anyone on LinkedIn