Rashmita P.
Digital Services Customer Success Manager @Baxter International Inc.
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WORK HISTORY
Digital Services Customer Success Manager @Baxter International Inc.
Supporting my customers as they transition from sales prospects to active users of our products by identifying customer training needs and improving product utilisation resulting in an increased customer adoption rate.• Monitoring customer support tickets/issues and responsible for taking appropriate action as and when needed.• Involved in facilitating customer workshops to drive product success, webinars, events and conferences.• Engaging existing customers on the renewal of the products/services and driving the renewal opportunities.• Carrying out requirement gathering, consultancy, and workflow improvement to our (Clinical Software Surveillance) within NHS Hospitals.
EDUCATION
University of Westminster
Computer Technology/Computer Systems Technology
ABOUT RASHMITA P.
An enthusiastic and self-motivated individual who enjoys the challenges of completing demanding work. Enjoys working as part of a team and willingly help others. Creative thinking towards problem-solving adopts a flexible approach to duties and welcomes different challenges.Strives to maintain high standards of practice and takes pride in producing high-quality results.Area of Expertise Healthcare IT Software Sales and Account Management. Business Development.IT System Implementation, training and onboarding.Maximising opportunities, sales and exceeding targets. Generating new business from leads and cold calling.Customer Retention and growth within customer base.Consultative Selling approach.Strong knowledge of pharmacy IT system.
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