Rashmilata Singh

🚀 Senior Team Lead | Uber | Growth-Focused Leader | Risk & Payments | Helping Teams Thrive with Leadership & Productivity

Role: Senior Team Lead at Uber
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Rashmilata Singh

Senior Team Lead | Risk & Payments | Team & Operations Management I’m a…

Experience

Senior Team Lead
Uber
Oct 2024 — Present · Hyderabad, IN
As a Senior Team Lead at Uber, I lead global operational teams across Risk Review Investigations, Mobility Operations, Delivery/Courier Operations, and Uber Direct, overseeing a network of 65+ members, including 5+ Team Leads across the US & C, APAC, LATAM, and EMEA regions.1. ⁠Spearheaded multi-region operations to ensure seamless day-to-day execution and long-term strategic alignment, achieving 95%+ SLA compliance and improved global coordination. Partnered with global stakeholders to optimize the Single Source of Truth (SSOT) for team reporting and delivery metrics, resulting in improved AHT and data transparency.2. ⁠Led a high-impact quality recovery initiative, identifying pain points and collaborating with Quality Managers to restore quality metrics to green within a month\'s timeframe.3. ⁠Initiated an automation program within Uber Direct, targeting workflow inefficiencies; this project is on track to save 2 full-time equivalent roles by reducing manual effort.4. Mentored a TL intern through Uber’s Launchpad Internship Program, strengthening leadership succession planning and team capability development.

Contact information

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Current company

Uber

Internet Marketplace Platforms · 10K employees · Founded 2009 · 1455 3rd St, San Francisco, California, 94158, US

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

uber.com

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