Rashmica Yendava
Manager, Customer Success at Tracxn
- Role
- Manager, Customer Success at Tracxn
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rashmica Yendava
An experienced Customer Success Manager at GetMyUni. Gained expertise in Account…
Experience
Manager, Customer Success
Jan 2025 — Present · Bengaluru, IN
Primary point of contact for 150+ enterprise clients, driving onboarding, adoption, and retention- Delivered demos, refresher sessions, and workflow training to maximize client ROI- Partnered with sales & product teams on client feedback, requirements, and upsell opportunities- Monitored usage metrics, mitigated churn risks, and improved renewal outcomes- Conducted Quarterly Business Reviews (QBRs) showcasing value delivered to clients- Achieved 95% client retention rate and boosted platform adoption by 20%- Contributed INR 50L+ in upsell revenue and trained 100+ client users- Maintained CSAT 4.8/5 and reduced query resolution time by 30%.
Education
ICFAI Business School, Pune Official
Master of Business Administration - MBA, Marketing and Human Resources
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