Rashmi Yeddu

Experience

1. Customer Support Specialist

   Just Energy

   Feb 2023 — Present · Bengaluru, IN

   Provide exceptional customer support, addressing inquiries, concerns, and troubleshooting issues related to energy services.Offer solutions to customer billing inquiries, resolve disputes, and manage payment plans to ensure satisfaction and retention.Proactively upsell relevant products and services to meet customer needs, contributing to revenue growth.Retain existing customers by delivering value through tailored offerings, handling cancellations, and improving overall customer experience.Manage and resolve escalated cases with a focus on customer satisfaction and long-term relationship building.Educate customers on energy-saving options and available promotions to optimize their experience.Work cross-functionally with other departments to ensure prompt issue resolution and seamless service delivery.Achievements:Successfully achieved upsell targets, contributing to an increase in overall revenue.Consistently recognized for high customer satisfaction ratings, with a 95%+ retention rate.Reduced customer churn by providing personalized support and proactive problem-solving.Awarded \"Top Performer\" for exceptional problem resolution and sales performance during the last quarter.Increased customer awareness and adoption of energy-efficient products through effective communication strategies.

Education

• Karunya Institute of Technology and Sciences

  Bachelor of Commerce - BCom, Human Resources Management/Personnel Administration, General

  2014 — 2018