Rashmi Sinha
Technical Delivery Manager | Driving Digital Transformation & Platform Enablement for BT SMB Products
- Role
- Product Owner at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Rashmi Sinha
As a Product Owner at BT Group, I lead digital transformation initiatives for BT’s SMB product portfolio, focusing on platform modernization, process automation, and legacy system replacement to improve operational efficiency and customer experience.I have delivered multiple high-impact projects that streamlined workflows and improved business outcomes: • Order Management Dashboard & Sales Order Tracker (Qlik): Spearheaded the development of analytics dashboards that enabled real-time tracking of over sales orders per month, improving order visibility by 70% and reducing manual reporting time by 40%. • Salesforce Vlocity Enablement: Successfully enabled Salesforce Vlocity for over 1,500+ sales users, replacing fragmented legacy tools and improving sales process efficiency by 30% through simplified workflows and automation. • Central Task Management & Service UI Delivery (Pega): Delivered centralized task management and modernized service UI for customer operations, reducing average task handling time by 25% and improving agent productivity across multiple service lines. • Incident Management, SSR & CSR Catalogue Projects (ServiceNow): Led ServiceNow initiatives for incident management, service requests (SSR), and customer service requests (CSR), resulting in a 40% reduction in incident resolution time and streamlining over 300+ service catalog items.I specialize in translating complex business needs into actionable product roadmaps, leading cross-functional squads, and driving agile product delivery. My focus is on delivering measurable value, enhancing user experience, and enabling operational scalability.Key Platforms: Qlik, Salesforce Vlocity, Pega, ServiceNowCore Skills: Product Ownership, Digital Transformation, Legacy Modernization, Business Process Automation, Agile Delivery, Stakeholder Collaboration, Roadmap Planning, Data-Driven Product DevelopmentI am passionate about creating digital solutions that simplify operations, empower users, and drive sustainable business growth—and actively pursuing growth opportunities in product ownership and product management roles.
Experience
Product Owner
Jun 2024 — Present · Gurugram, IN
As a Product Owner, I lead digital transformation and capability enablement initiatives for BT’s SMB product portfolio, driving platform modernization, process automation, and legacy system replacement to optimize business operations and customer experiences.Key Responsibilities & Achievements: • Owned and managed product roadmaps for multiple strategic initiatives, translating business needs into actionable user stories, epics, and prioritized backlogs. • Led cross-functional squads of developers, architects, business stakeholders, and operations teams to deliver key transformation programs using agile methodologies. • Drove successful delivery of the Order Management Dashboard & Sales Order Tracker using Qlik, enabling real-time tracking of sales orders per month and reducing manual reporting time by 40%. • Enabled Salesforce Vlocity platform for 1,500+ sales users, improving sales workflow efficiency by 30% through streamlined processes and automation, while fully retiring outdated legacy tools. • Delivered Central Task Management and modernized Service UI using Pega, improving customer operations by reducing task handling time by 25% and increasing agent productivity. • Spearheaded ServiceNow Incident Management, SSR, and CSR Catalogue Projects, improving operational performance by reducing incident resolution time by 40% and simplifying access to 300+ service catalogue items. • Partnered closely with business leads to define product KPIs, measure adoption rates, and drive continuous improvements across all platforms. • Ensured platform solutions remained scalable and aligned with BT’s long-term business objectives.Tools & Platforms:Qlik, Salesforce Vlocity, Pega, ServiceNow, JIRA, Confluence
Education
Orissa Engineering College
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2011 — 2015
St. Karen's High School
Intermediate, Science
2009 — 2011
St.Xavier's High School,Patna
Matriculation, General
1999 — 2009
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