Rashmi Saha
Salesforce Administrator | 9 X Salesforce Certified | Trailhead Ranger
- Role
- Salesforce Admin Support Analyst at PwC
- Location
- Edison, NJ, US
- LinkedIn followers
- 500 followers
About Rashmi Saha
Certified Salesforce Administrator with 5+ years of experience in IT involving Salesforce…
Experience
Salesforce Admin Support Analyst
Dec 2023 — Present · NJ, US
Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.• Provide administration support of Salesforce.com including but not limited to managing customization of objects, fields, record types, page layouts and validations, and dashboards for daily, weekly, monthly performance and reporting at individual, team, manager, and enterprise levels.• SME for Salesforce Community portal enabling external client collaboration• Responsible for maintaining the functional areas in Sales Cloud, Marketing Cloud, Experience Cloud including account and contact management, cases, orders, communities, managed packages, and complex integrations, and ensuring data integrity throughout our Salesforce system.• Proactively identified and implement operational and technical improvements and enhancements that drive productivity and improve customer/partner experience.
Education
Mount Carmel College, Palace Rd, Bengaluru
Bachelor of Science - BS
2001 — 2004
Mount Carmel Institute of Management
Master of Business Administration (MBA), Marketing/Marketing Management, General
2004 — 2006
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