Rashmi Ml
Enterprise Customer Success & Strategic Accounts Leader managing high-value SaaS relationships.
- Role
- Senior Account Manager at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Rashmi Ml
Results-driven Senior Manager with a strong record of accelerating growth and nurturing high-value client relationships in the B2B SaaS and customer service space. Expert in account farming, strategic relationship management, and uncovering expansion opportunities that drive retention and revenue.Trusted by clients as a strategic partner, not just a vendor — aligning business goals with impactful solutions to deliver measurable outcomes. Collaborative, growth-focused, and passionate about turning every customer partnership into a long-term success story.
Experience
Senior Account Manager
Feb 2024 — Present · Bengaluru, IN
Own and strategically manage a portfolio of enterprise customers across the United Kingdom and Ireland, overseeing accounts contributing to $50K+ ARR, with accountability for customer retention, expansion revenue, and long-term value realization.Drive executive-level engagement with key stakeholders to align customer business objectives with platform capabilities, ensuring high product adoption, measurable ROI, and sustained partnership growth.Lead revenue expansion strategies by identifying cross-sell and upsell opportunities within existing accounts, strengthening customer lifetime value while supporting broader revenue objectives.Position the platform as a strategic solution by delivering consultative value-based demonstrations and solution discussions, influencing complex buying decisions and reinforcing competitive differentiation.Partner closely with cross-functional leadership across Customer Success, Sales, and Product to translate customer feedback into actionable insights, improve product adoption, and enhance overall customer experience.Champion a proactive account growth strategy, leveraging data-driven insights, market intelligence, and targeted engagement to expand the customer portfolio and strengthen relationships with high-value accounts.Focus on building long-term strategic partnerships, ensuring customers derive continuous value while contributing to sustainable revenue growth and retention within the SaaS ecosystem.
Education
Panimalar Engineering College
Masters of business administration, HR and Marketing
Montfort Matric Higher Secondary School
HSC, Biology with mathematics
K.C.E.T
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
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