Rashmi Mahawar

About Rashmi Mahawar

19+ years of progressive experience driving enterprise-wide IT Service Management (ITSM),…

Experience

1. Vice President

   Standard Chartered

   Feb 2021 — Present · Chennai, IN

   Extensive experience in ensuring that technology, processes, and employees are aligned and working perfectly in order to achieve the business goals. I ensure the following while defining the ITSM process, controls and metrics for the organization for Event, Incident, Problem and Change Management Processes:Proactively identify issues via alerts by having effective monitoring in place which can lead to lesser incidents, lesser problem and change (emergency) thereby generating better customer value.Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends tracking open problems and identifying any problem that requires increased focus to meet agreed target levelsTo promote collaboration, simplicity, feedback from throughout the organization, and helps eliminate redundancies and information or knowledge silos. Creating a culture of ongoing innovation and to automate and optimize processes wherever possible. Reduction of IT costs as a result of defining and implementing strategies for continuous improvement.Process optimization and standardization by promoting customer-centricity with self-service and better processes Usage of COBIT principles (Control Objectives for Information and Related Technologies) as IT governance framework that specifies control objectives, metrics, and maturity models. Ability to manage risks, avoids mistakes, and increase predictability for decision-making. Empowering teams to share knowledge and continuously improve.

Education

• CALCUTTA UNIVERSITY SHRI SHIKSHAYATAN COLLEGE

  SCIENCE

  2003 — 2006

• MAHESHWARI GIRLS SCHOOL

  ISC

• ST. PAUL’S KG&DAY SCHOOL

  ICSE

Skills

• IT Service Management
• Change Management
• Transition Management
• Process Improvement
• Requirements Analysis
• Infrastructure
• Team Management
• Project Management
• Outsourcing
• Itil
• Problem Management
• Major Incident Management
• Operations Management
• Service Delivery
• Business Analysis
• Vendor Management