Rashmi Katukojwala

About Rashmi Katukojwala

Hello from the other side! I do speak and write and make the machines 🤖 speak and write as well! A super energetic soul looking for creative and intuitive work-lifeI’m an AI professional with over 7 years of experience in Conversational AI, chatbots, and voicebots, focused on creating intelligent systems that truly understand and serve people.My expertise lies in training, testing, and optimizing AI-driven conversations — ensuring that every interaction aligns with both user needs and business goals. I enjoy working at the intersection of technology, data, and strategy, helping teams turn complex AI capabilities into clear, measurable outcomes.Over the years, I’ve collaborated with cross-functional teams — product, design, data, and engineering — to deliver scalable conversational solutions that improve efficiency and customer satisfaction.Core strengths:• Conversational AI lifecycle (training, testing, optimization)• Chatbot & Voicebot strategy and performance improvement• AI product operations and stakeholder alignment• LLMs, prompt design, and AI user experienceI’m passionate about building AI systems that are not just smart, but also useful, ethical, and human-centered.Open to connecting on opportunities in AI strategy, product leadership, or conversational AI management- Professionally into AI/ML, chatbot, virtual assistant speech and text training and Quality Assurance- Google Cloud Platform || Google CCAI || Dialogflow CX-Creating consistent taxonomy (ontology) of intents and entities-Intent classification, merging, splitting, training and testing-Conversational AI || Speech and Text curation, annotation, training and testing- Natural Language Processing (NLP), Reporting Flow, speech and text errors-Prompt engineering- Computer vision || ML model training and Quality assurance || Bounding box, Kili, LabelImg Tools- An efficient trainer in AI/ML data projects handling a 30+ member team- Digital marketing and content creation enthusiast- Personal interests: Arts(Modern, Abstracts, Conceptual Arts, Pensketches), Poetry, Ethnic Modelling, Voice over artist.

Experience

1. Project Lead

   Capgemini

   Sep 2021 — Present · Hyderabad, IN

Education

• Mahatma Gandhi Institute of Technology

  Bachelor of Technology

  2014 — 2018